As society becomes more diverse it is important for 911 call-takers and first responders to have an understanding of others’ cultural backgrounds. First responders play a major role in dealing with everyday situations and crises, so it is important to understand how culture can impact these interactions. Cultural characteristics can include: customary beliefs, racial/ethnic background, religious affiliations, values, norms, preferences, practices and other shared ideas of different groups, and can be a major determinant of one’s behavior. This eight-hour course is designed to ensure that 911 call-takers and first responders have an understanding of different cultural norms and how that impacts perception and numerous public safety issues.
State 911 Approved 8 hour course
Some of the topics covered:
Instructed by: Demetrice Phillips
February 21, 2020 – at the Natick Police Station @ 8:30 AM
March 13, 2020 – at the Sutton Police Station @ 8:30 AM