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Understanding Cultural Norms

As society becomes more diverse it is important for 911 call-takers and first responders to have an understanding of others’ cultural backgrounds. First responders play a major role in dealing with everyday situations and crises, so it is important to understand how culture can impact these interactions. Cultural characteristics can include: customary beliefs, racial/ethnic background, religious affiliations, values, norms, preferences, practices and other shared ideas of different groups, and can be a major determinant of one’s behavior. This eight-hour course is designed to ensure that 911 call-takers and first responders have an understanding of different cultural norms and how that impacts perception and numerous public safety issues.

State 911 Approved 8 hour course

Some of the topics covered:

  • The importance of understanding cultural norms
  • Adapting to a changing and diverse community
  • How cultural norms and non-English speaking can impact first responders and call-takers
  • Understanding diversity and culture in relation to decision making
  • Review first responder’s culture
  • Discuss police legitimacy issues
  • Understand the 6 pillars of US Policing with specific attention given to developing a guardian mindset
  • And many other important areas

Instructed by: Demetrice Phillips

February 21, 2020 – at the Natick Police Station @ 8:30 AM

March 13, 2020 – at the Sutton Police Station @ 8:30 AM

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