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De-escalation for Mental Health Calls: a course for First-Responders

De-escalation for Mental Health Calls: a course for First-Responders

“A compassionate approach for assessing, de-escalating, problem-solving and resolving mental health crisis situations.”

In the ever-changing roles of law enforcement, EMT, Firefighters and 911 dispatchers, it is more important than ever for first-responders to learn the tools and techniques on how to successfully de-escalate people in crisis with non-violent tactics. This training will provide you with a comprehensive approach on how to compassionately use these strategies for a successful crisis intervention, especially those with mental illness and developmental disabilities.

This training will include:

  • Strategies on how to use verbal and non-verbal communication.
  • Identifying positive alternative tools to use to prevent physical intervention.
  • Learning how to overcome barriers to successful communication.
  • The importance of using a team approach and defining roles.
  • Common behaviors and actions of those with mental illness and effective tools to use.
  • Discussion of real-life scenarios and problem-solving solutions.
  • Recognizing “excited delirium” and its potential medical consequences.
  • Information on mental health laws in order to assist those with mental illness.
    • Section 12a, Section 18a, Section 35, and Rogers Guardianship
  • Mental health services available and the benefits of police follow up.

Instructor: Terri Delaney is an emergency room and psychiatric nurse who has over 32 years-experience working with people who have mental illness and developmental disabilities. She has been providing de-escalation training to nurses, doctors, police officers, and EMS personnel throughout her career.

November 18, 2020 – at the Needham Police Department @ 9:00 AM-1 PM

December 2, 2020 – at the Reading Police Department @ 9:00 AM -1 PM

March 16, 2021 – at the Northampton Police Department @ 9:00 AM-1 PM

REGISTRATION FORM

 
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